DIGITAL TRANSFORMATION

Unlock success with digital transformations

Whether a change effort has succeeded or not, the results point to a few shared traits of today’s digital transformations. Organizations tend to look inward when making such changes. The most commonly cited objectives for digital transformations are:

  • Digitizing the organization’s operating model
  • Launching new products or services
  • Interacting with external partners through digital channels
Digital transformations also tend to be wide in scope. Organizational change efforts involve multiple functions, business units, or the entire enterprise. Additionally, the adoption of technologies plays an important role across digital transformations. The key factors to success are:

  • Having the right, digital-savvy leaders in place
  • Building capabilities for the workforce of the future
  • Empowering people to work in new ways
  • Giving day-to-day tools a digital upgrade
  • Communicating frequently via traditional and digital methods

Become an Cognitive Digital Enterprise


RTS helps growth-oriented organizations become Cognitive Digital Enterprises that deliver value with competitive differentiation enabled by agility, customer centricity, and actionable insights.

To be successful, organizations must develop new operating models enabled by key technologies that:

  • Deliver a transcendent customer experience
  • Apply automation everywhere
  • Support enterprise DevOps
  • Drive data-based business outcomes
  • Safeguard the organization through adaptive cybersecurity

RTS provides the following services for enterprises:


Transcendent Customer Experience

Give customers and employees what they need by making technology feel more human:

  • Enable rich do-it-yourself experiences backed by human expertise
  • Recognize mobile devices as the primary channel for interaction
  • Leverage analytics and orchestration for a frictionless experience

Automation Everywhere

Embrace hyperautomation, operations automation, and enterprise service management to drive highly automated business processes. In a Cognitive Digital Enterprise, automation is a complementary business function that works with – not in place of – humans. By exploiting automation, organizations can:

  • Execute faster with fewer errors
  • Free up employees from mundane tasks
  • Lower costs while improving customer interaction

Enterprise DevOps

Drive continuous improvement by implementing principles of DevOps into surrounding processes, including release planning, change management, and production operations to:

  • Drive business agility
  • Optimize for rapid continuous delivery of applications and services
  • Embrace cultural and behavioral change to create a frictionless environment for success

Data-Driven Business

Create value from and monetize assets by adopting a data mindset and supporting a systematic approach to data strategy, architecture, operations, and execution. A data-centric mindset will allow businesses to:

  • Extract data from internet of things (IoT), social media, and customer engagement systems
  • Employ artificial intelligence (AI) and machine learning (ML) to optimize, improve, guide, and execute actions
  • Monetize data assets with high-value business use cases

 

Adaptive Cybersecurity

Develop security functions that can automatically sense, detect, and respond to access requests, authentication needs, threats from within and outside, and meet regulatory compliance.

To accomplish this, RTS helps organizations:
  • Combine AI-enabled solutions with a crowdsourcing environment to detect threats
  • Employ DevSecOps to bridge the gap between development, security, and operations teams
  • Adopt mature access and authentication practices within a Zero Trust framework